Reports
to
-
Total Chats
-
Avg Duration
-
Avg Messages
-
Avg Rating
-
Chats Rated
Chat Volume
Number of conversations over time
Agent Performance
Chats handled and average rating
Rating Distribution
Customer satisfaction breakdown
Chat Volume by Hour
When do customers reach out?
Chat Volume by Day
Busiest days of the week
Top Tags
Most common conversation topics
Chat Duration
How long do conversations last?